1. Introduction
Thank you for purchasing our course. We are dedicated to ensuring that our customers are satisfied with their purchase. If, however, you feel the need to request a refund, please carefully review the following procedure and policy.
2. Refund Contact Information
Primary Contact Method: Should you wish to initiate a refund request, please reach out to us at
beginnerdjlessons@gmail.com. We aim to acknowledge and address your concern within 24 hours.
Secondary Contact Method: If the matter is more pressing, and only after you've made an attempt to reach us via email, you may TEXT US (only) directly at +447850740350.
3. Refund Eligibility
Course Consumption: In order to be eligible for a refund, you must ensure that no more than 30% of the course content has been viewed. Kindly note that once a video is clicked on and played, it is counted as having been viewed in its entirety. Hence, we strongly recommend that if you are considering a refund, please do so before accessing more than 30% of the course content.
Reason for the Policy: This policy has been designed and enforced to deter situations where individuals consume all the course content, potentially even downloading it, and then request a refund. We believe in the value and quality of our content, and this policy helps maintain the integrity and fairness of the transaction for all involved.
4. Preferred Method of Communication
We greatly value our relationship with our customers. As such, we implore that if there are any issues, discrepancies, or grievances, please communicate directly with us first, prior to contacting your bank or payment service provider. This will ensure a smoother resolution process and will allow us the opportunity to address and rectify the matter directly.
5. Final Note
Our aim is to provide quality content and support to our community. We sincerely hope that our course brings value to your learning journey. If you have concerns, we wish to address them promptly and fairly, and we appreciate your cooperation in adhering to this policy.
